customersatisfaction

 

  • When creating a marketing strategy,
    managers must consider both the
    nature of their products and the
    nature of their potential customers
  • Most office supply stores on the Web
    believe customers organize their
    needs into product categories.

 

Good first step in building a customer-based marketing strategy:

  • Identify groups of customers who share
    common characteristics

 

B2B sellers are more aware of the needs to customize product and service offerings to match their customers’ needs.